Terms and Conditions

We are not an allergy free kitchen. If you have food allergies, we recommend you do NOT consume our cupcakes.

Please specify your delivery date at Checkout

Local deliveries start at $5.99 and are based on distance. The checkout feature is equipped to calculate the delivery fee for you when you enter the recipient address

Minimum order for Delivery is $30.00

We do not require a signature at delivery. So please, be sure the recipient is available to receive their gift. If no one is available to receive their gift, the driver will attempt to find a concierge, office or neighbor to receive the delivery. If that is not possible, we will leave the delivery. If we have to leave the delivery, we will make every attempt to contact you and/or the recipient to let you know a perishable delivery has been made. Please understand that we cannot be held responsible for deliveries once they are out of our possession.

During the summer, perishable products melt quickly. Please make sure someone is available to accept the delivery. We are not responsible for melted treats if no one was available to accept.

Please double check the address and specific instructions you give us. We are not responsible for inaccurate instructions. We will do our best to accommodate any delivery address changes, but please understand, that may not be possible once an order has been placed.

Please include all pertinent delivery information such as door codes or secure building codes. If we cannot access a building to complete a delivery, we will reach out to the recipient and the sender. If we cannot reach anyone quickly and get the information we need, the driver will move on. Other people are waiting for their deliveries too and we cannot wait. We will attempt delivery again on the next business day that we have an opening. There is a delivery fee for a second delivery attempt. 

VA, DC traffic can be unpredictable. We will do our best but specific delivery times cannot be guaranteed. We deliver Monday-Saturday from 10am-3pm, and are closed on Sundays, but please note: Holidays, Weekends and/or extreme  weather or traffic conditions can cause deliveries to vary throughout the day. If you need your delivery by a specific time, please call or email or jump on the livechat before placing your order to confirm that time is available.

In the event of bad weather ie: ice and snow, we will contact all customers with a delivery scheduled that day and arrange to postpone your delivery until the next delivery day that is safe for our drivers to travel.

Refund Policy: Orders cancelled from within 30 days to 7 days notice are refunded 50%. Orders cancelled with less than 7 days notice cannot be refunded. We pride ourselves on exceptional customer service and the best local eats around. The Cupcake Delivers will issue a refund for any incorrect order or errors made by The Cupcake Delivers.  Card processors now charge a fee for processing refunds as well. Unfortunately that means we have to charge a fee on any refunds as well. Gift card purchases are final and are not able to be refunded.

For weddings and other large events, 50% non-refundable deposit due to secure your date. Balance due 30 days before your scheduled event. Unpaid balances past 30 days will be considered cancellation.

Privacy Policy: We do not store your personal information unless you choose to set up an account on our website. We never store payment or credit card information. We do not sell your information or give access to anyone, any of your personal information.

BE NICE OR GET OUT. The Cupcake Delivers treats our customers with respect. We expect the same in return. In the words of the Texas Ranger Captain Call “I hate rude behavior in a man, I won’t tolerate it.” (Bonus points if you know the movie that quote is from! Email us the answer for a coupon for 10% off your cart. Not valid with other offers.)

We are a Certified Business in the State of Virginia

Our kitchen is Approved and Certified by the United States Department of Agriculture.

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